Privacy Policy

Your Privacy & Peace of Mind

At Good Bean Co., we like to keep things simple, honest, and good — and that includes how we handle your personal information. When you shop with us, you’re trusting us with your details, and we take that seriously.

Your Data, Your Rules
We never sell or share your information with third parties. We also don’t keep any records of your payment card details — ever. What we do hold onto are the basics we need to get your delicious beans to you: your name, address, contact info, and order history. This helps us manage orders smoothly and follow up if anything goes wrong (or right!).

We might occasionally pop into your inbox with news, offers, or product updates — but only if it’s from us, and only if you’ve opted in. Not feeling it? No problem. You can unsubscribe at any time using the link at the bottom of our emails or drop us a message at fullofbeans@goodbeanco.co.uk.

What We Track (and Why)
When you visit our site, we may collect:

What you view: To help you pick up where you left off
Your IP address & browser info: So we can work out shipping and taxes
Your shipping details: So we can deliver your order to the right place
We also use cookies to keep track of what’s in your basket — just to make shopping smoother.

When You Order
To process your order, we’ll ask for:

Your name, email, phone number, and address
Your billing/shipping details
Your payment information (securely processed — we don’t store it)
Optional: your account login details if you create one
We’ll use this information to:

Send order updates
Handle refunds or returns
Prevent fraud
Fulfil legal duties (like tax calculations)
Improve your experience on our site
Send you marketing, only if you’ve said yes
If you create an account, we’ll remember your details to speed up your next checkout.

Marketing Tools We Use
We use tools like Facebook Pixel to help us reach people who might love our beans as much as you do. These tools don’t share your personal information but help us find new bean fans with similar tastes online.

How Long We Keep Your Info
We’ll hold onto your order details (like your name, email, and address) for up to 5 years — that’s mostly for tax and accounting reasons. If you leave a comment or review, we may keep that too.

Returns & Refunds
We hope you love every Good Bean Co. product, but if something’s not quite right, we’ll make it right.

Not Happy? Let’s Talk
If your beans arrive and you’re not satisfied, get in touch within 5 working days and let us know what’s gone wrong. We’ll aim to sort things out within 10 working days, whether that means a refund or replacement.

Faulty Goods
If something’s faulty, we’ll need you to return it so we can check it out. Please include a note explaining the issue. Once we receive it, we’ll sort a refund or replacement within 10 working days.

Note: If goods are returned used, incomplete, or without packaging, we won’t be able to issue a refund or replacement.

Changed Your Mind?

If you need to cancel your order, just get in touch as soon as you can. If we haven’t shipped it yet, we’ll stop it and refund your payment in full.

If you have any questions, feel free to reach out to us at fullofbeans@goodbeanco.co.uk. — we’re always happy to help.